Terms of service

Terms of Service

Overview

These Terms of Service apply to all purchases made through our website. By accessing our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before placing an order.

1. Online Store

By placing an order through our website, you confirm that the information you provide is accurate, complete and up to date.

You must provide a valid delivery address, email address and payment information when placing an order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock errors or payment issues.

2. Products

We sell chocolate and other food products that may be perishable.

We make every reasonable effort to display our products, packaging, colours and appearance accurately. However, packaging and presentation may occasionally vary.

Please check all product information and allergen information before purchasing or consuming a product.

Customers are responsible for ensuring that products are suitable for their individual dietary requirements and allergies.

3. Prices & Payment

All prices displayed on our website are shown in GBP unless otherwise stated.

The total price of your order, including any applicable delivery charges, will be displayed before you complete checkout.

Payment must be successfully completed before an order can be processed.

We reserve the right to correct genuine pricing or website errors. If an error affects an order you have already placed, we will contact you where appropriate.

4. Order Acceptance

Receiving an order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to cancel or decline an order where a product is unavailable, payment cannot be verified, an obvious pricing error has occurred, or we reasonably believe an order may be fraudulent.

If we cancel an order after payment has been taken, any amount due will be refunded to the original payment method.

5. Delivery

Delivery estimates displayed on our website are estimates unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for failed or delayed delivery caused by incorrect or incomplete information supplied by the customer.

Once an order has been dispatched, changes to the delivery address may not be possible.

6. Returns & Refunds

Because our products include perishable food items, returns and refunds for change of mind may not be available.

If your order arrives damaged, defective or not as described, please contact us as soon as possible at fixdessertchocolatieruk@gmail.com with your order number and clear photographs of the product and packaging.

Approved refunds will normally be returned to the original payment method.

Please refer to our Refund & Return Policy for further information.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

7. Allergies & Ingredients

Our products may contain or come into contact with allergens, including but not limited to milk, nuts, peanuts, gluten, sesame and soya.

Customers with allergies or specific dietary requirements should carefully review the relevant product and allergen information before ordering or consuming any product.

If you are unsure whether a product is suitable for you, please contact us before purchasing.

8. Product Availability

All products are subject to availability.

We may change, discontinue or limit the quantity of any product at any time.

If an item becomes unavailable after you place an order, we may contact you regarding an alternative or cancel and refund the affected item where appropriate.

9. Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated, discount codes cannot be exchanged for cash and may not be combined with other promotions.

We reserve the right to withdraw or amend promotional offers where reasonably necessary.

10. Website Content

We make reasonable efforts to ensure information on our website is accurate. However, occasional errors relating to product descriptions, prices, availability or other information may occur.

We reserve the right to correct errors and update website information where necessary.

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, branding, photographs and website design, may not be copied, reproduced or commercially used without permission from the relevant rights holder.

Third-party trademarks and brand names remain the property of their respective owners.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

The version displayed on our website at the time you place an order will apply to that purchase unless otherwise required by law.

14. Governing Law

These Terms are governed by the applicable laws of the United Kingdom.

Nothing in these Terms prevents consumers from relying on any mandatory rights or protections available to them under applicable consumer law.

15. Contact Information

If you have any questions regarding these Terms of Service or an order, please contact us at:

Email: fixdessertchocolatieruk@gmail.com