Terms of service
Terms of Service
Last updated: 2 September 2026
These Terms of Service govern your use of the Fix Chocolate website and your purchase of products from us.
By accessing our website, placing an order or using our services, you agree to these Terms of Service.
About Us
Fix Chocolate is operated by G F G GLOBAL TRADING L.L.C, a company registered and licensed in Dubai, United Arab Emirates.
Commercial Licence No.: 1384964
Licensed Activity: Retail Sale of Chocolate
Contact: support@fixdessertchocolatier.store
Online Store
Our online store provides chocolate products for customers, including customers in the United Kingdom and United Arab Emirates.
We reserve the right to update our products, prices, availability and services from time to time.
Products
We aim to display and describe our products as accurately as reasonably possible.
Product packaging, appearance and other characteristics may occasionally vary from photographs displayed on our website.
Please review all available product information before purchasing, particularly where you have allergies or dietary requirements.
Food Allergies
Our products may contain or come into contact with allergens including nuts, peanuts, milk, gluten, wheat, sesame, soya and other allergens.
Customers with allergies or dietary requirements should carefully review the relevant product information before ordering.
If you are uncertain whether a product is suitable for you, please contact us before purchasing.
Orders
By placing an order, you are offering to purchase the selected products subject to these Terms.
You are responsible for ensuring that the information supplied during checkout is complete and accurate.
After placing an order, you may receive an order confirmation at the email address or telephone number provided during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or technical error, payment cannot be authorised, or we reasonably suspect fraud or misuse.
If we cancel an order after payment has been collected, an appropriate refund will be issued.
Prices and Payment
Product prices are displayed on our website in the applicable currency for the relevant market.
Any applicable delivery charges, taxes or other charges will be displayed or communicated where required before completing your purchase.
Payment must be made using one of the payment methods available at checkout.
UK Delivery
We offer delivery to customers across the United Kingdom.
Free next-day delivery may be available on eligible UK orders.
Eligibility and delivery times may depend on the time and day the order is placed, delivery location, product availability and circumstances affecting our delivery partners.
Please refer to our Shipping & Delivery Policy for further information.
UAE Delivery
We provide delivery across the United Arab Emirates, including same-day delivery on eligible orders across Dubai and Abu Dhabi.
Availability and delivery times may depend on the order time, location, stock availability and delivery capacity.
Please refer to our Shipping & Delivery Policy for further information.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address, telephone number and any necessary delivery instructions.
Delivery times are estimates unless expressly guaranteed.
We are not responsible for delays caused by circumstances outside our reasonable control, although we will provide reasonable assistance where a delivery problem occurs.
Perishable Products
Chocolate is a perishable and temperature-sensitive food product.
Customers should retrieve delivered orders promptly and store products appropriately after delivery.
Due to the perishable nature of our products, returns for a simple change of mind may not be available.
This does not affect any statutory rights that cannot legally be excluded.
Returns, Refunds and Problems With Orders
Our Returns & Refund Policy explains how we handle damaged, incorrect or missing products, cancellations and eligible refunds.
If there is a problem with your order, contact:
support@fixdessertchocolatier.store
Please include your order number and relevant information about the issue.
Promotions and Discount Codes
From time to time, we may offer promotions or discount codes.
Promotions may have additional terms, expiry dates, geographical restrictions, minimum purchase requirements or product exclusions.
Unless otherwise stated, promotions cannot be exchanged for cash or combined with other offers.
Website Use
You must not use our website:
For unlawful or fraudulent purposes;
To interfere with the operation or security of the website;
To introduce malicious software or harmful material;
To attempt to gain unauthorised access to our systems; or
To misuse our services in a way that could harm us, our customers or third parties.
Intellectual Property
The content of this website, including applicable branding, graphics, photographs, product presentation, text and other materials, may be protected by intellectual property rights.
You may not reproduce, distribute or commercially exploit protected website content without the appropriate permission or legal right to do so.
Third-Party Services
Our store may rely on third-party providers for services including website hosting, payment processing, delivery, analytics and other business functions.
Your use of certain third-party services may also be subject to their respective terms and policies.
Privacy
Our collection and use of personal information is explained in our Privacy Policy.
Please review our Privacy Policy for further information about how personal information is handled.
Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, we are not responsible for losses resulting from events outside our reasonable control or losses that were not reasonably foreseeable.
Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
Changes to These Terms
We may update these Terms of Service where reasonably necessary, including to reflect changes to our services, business practices or legal requirements.
The latest version will be published on our website.
Governing Law
Your purchase and use of our services may be subject to mandatory consumer protection laws applicable in the country or jurisdiction where you reside.
Nothing in these Terms is intended to remove rights that cannot legally be excluded.
Contact Us
If you have questions about these Terms of Service, an order or our services, contact:
support@fixdessertchocolatier.store
Fix Chocolate
Operated by G F G GLOBAL TRADING L.L.C
Commercial Licence No.: 1384964
Dubai, United Arab Emirates