Privacy policy
Privacy Policy
Last updated: 2 September 2026
This Privacy Policy explains how Fix Chocolate collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us or otherwise use our services.
Who We Are
Fix Chocolate is operated by G F G GLOBAL TRADING L.L.C, a company registered and licensed in Dubai, United Arab Emirates.
Commercial Licence No.: 1384964
Licensed Activity: Retail Sale of Chocolate
For privacy-related questions, contact:
support@fixdessertchocolatier.store
Information We Collect
When you use our website or place an order, we may collect information including:
Your name
Email address
Telephone number
Billing and delivery address
Order and transaction information
Payment-related information
Information you provide when contacting customer support
Device, browser and website usage information
IP address and similar technical information
Marketing and communication preferences
We may also receive information from service providers that help us operate our website, process payments, deliver orders, prevent fraud and provide marketing or analytics services.
How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Take and process payments
Arrange deliveries
Provide order and delivery updates
Communicate with you about your order
Provide customer support
Detect and prevent fraud or misuse
Maintain the security of our website and services
Improve our website, products and customer experience
Comply with legal, regulatory, tax and accounting obligations
Send marketing communications where permitted and in accordance with your preferences
Measure and improve our advertising and marketing
Payments
Payments made through our online store are processed using our payment providers.
We do not use your payment information for purposes unrelated to processing transactions, preventing fraud and operating our services.
Payment providers may process your information in accordance with their own privacy policies.
Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information to provide the ecommerce services that allow us to operate our store.
Your information may therefore be processed by Shopify and other service providers involved in providing our website and ecommerce services.
Delivery Providers
We may share information necessary to complete your delivery with couriers and delivery partners.
This may include your name, delivery address, telephone number, email address and relevant delivery instructions.
We only provide information reasonably necessary for processing and delivering your order.
Advertising, Analytics and Cookies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how customers use our services, measure advertising performance and provide relevant marketing.
Depending on your location and applicable law, you may be provided with options to manage your cookie and advertising preferences.
We may use advertising and analytics services provided by third parties, including Google and other advertising platforms.
Marketing Communications
Where permitted, we may use your contact information to send you information about products, promotions or other updates.
You can unsubscribe from marketing emails using the unsubscribe option contained in those communications.
You may still receive transactional communications relating to your orders even if you unsubscribe from marketing.
How We Share Personal Information
We may share personal information with service providers where necessary to operate our business, including:
Shopify and ecommerce service providers
Payment processors
Delivery and courier companies
Customer support providers
IT and website service providers
Analytics and advertising providers
Professional advisers
Government, regulatory or law-enforcement authorities where legally required
We do not sell personal information simply for monetary payment.
International Processing
Because we serve customers in both the United Kingdom and United Arab Emirates and use international service providers, personal information may be processed in countries other than the country where you live.
Where required, appropriate safeguards will be used for international transfers of personal information.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer service, maintaining business and financial records, resolving disputes and complying with legal obligations.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information.
These may include the right to request access to your information, request correction of inaccurate information, request deletion in certain circumstances, object to or restrict certain processing, withdraw consent where processing relies on consent, and make certain requests concerning how your information is used.
These rights may be subject to legal limitations and exceptions.
To make a privacy request, contact:
support@fixdessertchocolatier.store
We may need to verify your identity before completing certain requests.
Children
Our website and services are not intended to knowingly collect personal information from children contrary to applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
Security
We take reasonable administrative, technical and organisational measures designed to protect personal information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties, and we encourage customers to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will be published on this website with an updated date.
Contact Us
For questions about this Privacy Policy or how we handle personal information, contact:
support@fixdessertchocolatier.store
Fix Chocolate
Operated by G F G GLOBAL TRADING L.L.C
Commercial Licence No.: 1384964
Dubai, United Arab Emirates