Shipping policy
Shipping & Delivery Policy
At Fix Chocolate, we aim to provide fast and reliable delivery to customers across the United Kingdom and United Arab Emirates.
United Kingdom Delivery
We offer nationwide delivery across the United Kingdom.
Free Next-Day Delivery is available on eligible UK orders.
Orders must be placed before the applicable cut-off time to qualify for next-day delivery. Orders placed after the cut-off time, on weekends, public holidays or during exceptionally busy periods may be dispatched on the next available working day.
Delivery times are estimates unless expressly stated otherwise at checkout. Unexpected courier delays, severe weather, incorrect delivery information or circumstances outside our reasonable control may affect delivery times.
Dubai & Abu Dhabi Delivery
We offer same-day delivery across Dubai and Abu Dhabi on eligible orders.
Same-day delivery availability may depend on the time the order is placed, delivery location, product availability and delivery capacity.
The delivery service and estimated delivery time available for your address will be shown or confirmed during the ordering process where applicable.
Other UAE Emirates
Delivery may also be available to other Emirates. Available delivery options and applicable charges will be displayed at checkout where available.
Order Processing
Orders are processed using the information provided by the customer at checkout.
Customers are responsible for providing a complete and accurate delivery address, telephone number and any information reasonably required to complete the delivery.
Please check your delivery details carefully before completing your order.
Tracking & Delivery Updates
Where tracking is available, customers may receive tracking or delivery updates using the contact information provided with their order.
Failed or Unsuccessful Deliveries
If delivery cannot be completed because an incorrect or incomplete address was supplied, the recipient is unavailable, access to the delivery location is restricted, or the courier is otherwise unable to complete delivery, additional delivery arrangements or charges may be required.
Chocolate & Temperature
Chocolate is temperature-sensitive. We take reasonable care when preparing orders for delivery; however, customers should retrieve delivered orders promptly and store products appropriately after delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@fixdessertchocolatier.store with your order number and photographs where appropriate.
We will review the issue and provide assistance in accordance with our Refund Policy.
Customer Support
For questions about shipping or an existing delivery, contact:
support@fixdessertchocolatier.store
Business Information
Fix Chocolate is operated by G F G GLOBAL TRADING L.L.C, registered and licensed in Dubai, United Arab Emirates.
Commercial Licence No.: 1384964
Licensed Activity: Retail Sale of Chocolate