Refund policy

Refund & Return Policy

Due to the perishable and food-based nature of our products, we are unable to accept returns or offer refunds for change of mind, unwanted items, or orders placed incorrectly.

Damaged or Faulty Orders

If your order arrives damaged, defective, or otherwise not as described, please contact us as soon as possible after delivery.

Please email fixdessertchocolatieruk@gmail.com with:

• Your full name
• Order number
• A description of the issue
• Clear photographs of the damaged product and packaging

Once we have reviewed your request, we will contact you with the appropriate resolution. Where applicable, this may include a replacement or refund.

Perishable Goods

Our chocolate products are perishable food items. For hygiene and food-safety reasons, we cannot accept returns of products simply because you have changed your mind or no longer want the order.

Delivery Issues

Please ensure that the delivery address entered at checkout is complete and correct. We cannot offer refunds for orders delivered to an address incorrectly provided by the customer.

If your parcel arrives damaged during transit, please contact us promptly so that we can investigate the issue.

Refunds

Where a refund is approved, it will be issued to the original payment method. The time it takes to appear in your account will depend on your bank or payment provider.

Your Consumer Rights

Nothing in this policy affects any rights you may have under applicable UK consumer law, including your rights where goods are faulty, damaged, or not as described.

Contact Us

If you have any questions about your order, returns, or refunds, please contact:

Email: fixdessertchocolatieruk@gmail.com